Starlink Qatar
SOC Engineer – Event Monitoring
Role Summary: During the event, we will be monitoring all the services for the customer to ensure the highest availability and excellent services in all vital locations/area of the event.
45 Days Contract Project and Familiar with 24/7 shift basis work
Responsibilities
Familiar with NOC system scope and tasks
Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains
Monitors service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored
Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets
Service impact analysis and management communication
Report real time service performance during event (matches and broadcast)
VIP customer complaints and overall customer experience management related to event
Performance KPI’s analysis and reports generation during the event
Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket
Prepare the standard services/incidents reports if requested
Prepare detailed/relevant RFO and post mortem reports for incidents if requested
Qualifications Essential
Minimum 3 years plus of experience in similar role. Diploma in Telecommunication and engineering
Deep understanding in Mobile Communication Technology (2G/3G/4G/5G)
Knowledge/experience on telecom networks & service monitoring and alarms management
Has good understanding in mobile services (Voice, Data, VoLTE, SMS, and USSD etc.) Able to work with multiple window/screen, with various application and dashboard
Creative and analytical thinking.
Good analytical skills, quickly identify if any anomaly and able to correlate events/alarm and or various performance dashboard
Able to work independently and in a team.
Ability to work long hours in the office and/shift basis.
Hands-on experience on OSS tools
Good communication skills and providing clear and concise writing and verbal correspondence.
Able to lead and coordinate with multiple stakeholders during follow up of tickets and complaints Must be goal-oriented and results driven.
Monitors and manages of own KPIs in order to meet defined targets
Manages timely reporting of KPIs to superiors
