Ezdan hotels
WE WANT YOU IN OUR TEAM!
RESERVATION AGENT
Reports to the Reservation Manager.
Customer Satisfaction and Business Development
·Ensures the Customer Satisfaction through the right process of welcome, confirmation and implementation of the bookings with the Rooms division and the other departments involved.
Computerized reservation system Management
· Provides timely reservation information for use by the front office and hotel officials.
· Ensure the quality of the database for all fields.
· Supports the Reservation Manager in the System Checks and inputs.
· Supports the Reservation Manager in all missions as requested.
Team
· Participates to the positive ambiance in the department
·Respects the rules and regulations of the departments
·Respect and exceed the quotas set by the Management
·Ensures that the shifts handovers are smooth and timely organised.
· Effectively manage the day to day operational issues in a timely manner.
Financial
·Ensures the pre-payment of the bookings. Train and support the reservations team accordingly.
·Support the Credit Department to reach their objectives.
Security, Safety and Health
·Maintains high confidentiality in regards to guest privacy.
· Reports any suspicious behaviour of guests and staff to the General Manager and Security.
·Notifies housekeeper regarding lost and found objects.
·Ensures that all potential and real hazards are reported appropriately immediately.
·Fully understands the hotel’s fire, emergency, and bomb procedures.
·Follows emergency procedures to provide for the security and safety of guests and employees.
·Works in a safe manner that does not harm or injure self or others.
· Anticipates possible and probable hazards and conditions and notifies the Manager.
·Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
Competencies:
· Good client service and communication skills
· Excellent command of English and Arabic and vice versa.
· Trustworthy
· Ability to work under pressure.
· Proficient in MS Office, software (e.g ERP) is a plus.
· Visa is transferable
· Can join immediately.
If you are the one or know someone having an experience in similar field and is currently based here in Qatar. Kindly connect or share your updated profile/CV on the below e-mail.
Note: Only shortlisted candidates will be contacted, thank you.
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