mdproperties
SHORT TERM POSITION: To join ASAP until 31st December 2023 contract ONLY
QID must be under Family Sponsorship or Freelance ONLY
Salary: 7,800 QAR per month/full package
As the role entails interaction and communication with patients/families, an attentive, courteous and friendly approach is always required. Previous experience in customer service and/or hospitality environments is preferred.
The Patient Administrator provides excellent patient-focused care while performing accurate and timely referral processing, scheduling and registration activities. The Patient Administrator is responsible for key operational practices in the delivery of exceptional ambulatory healthcare. S/he performs necessary registration, scheduling and payment collection functions upon each patient’s arrival and ensures data inputs are accurate and precise for all phases of operations. The Patient Administrator is instrumental in obtaining patient signatures and scans related documents / images into each patient’s EMR record and is responsible for engaging management in workflow improvements.
* Patient Registration – Performs accurate and complex registrations in ambulatory locations, with a goal of exceeding service department expectations. Completes complex work queues and quality data corrections assigned by management so that Revenue Cycle operations are not delayed.
• Insurance Eligibility – Completes insurance pre-authorization eligibility successfully which may require direct contact with the insurance company to support successful financial revenue results.
• Patient Experience – Utilizes the department in patient communications and interactions; in all telephone, email and/or during face-to-face patient encounters.
• Patient Point of Sale (PoS) Collections – Systematically processes in patient PoS collections and issues receipts. Timely notification to Patient Administration management of any collection or deposit issues as needed.
• Medical Necessity – Performs Medical Necessity and collects patient due as required supporting successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.
• Wristbands – Leads in consistently performing Patient Identification practices, including the application of patient wristbands.appointments.
• Liaises between different support services to ensure patient needs are met (e.g. the laboratory, pharmacy, translation services).
• Being polite, compassionate, and understanding to patients and family members at all times. Complies with Sidra customer service standards to ensure patient needs are met.
• Treats colleagues, patients, and visitors with dignity and respect at all times and promotes and maintains effective communication and teamwork.
Minimum of 5 years Cerner / Epic Registration & Scheduling experience
Please send your CV to: alexia.g@mdproperties.com.qa
Deadline of submission: 9th March 2023, 3PM Doha local time
