Confidential
Hiring IT Support/Help Desk Engineer
Location: Qatar
Experience level: 3-5 years
If your profile matches with the below JD, kindly share your updated CV
Job Description:
– Serve as the point of contact for users seeking technical assistance over the phone, email or in-person.
– Investigate and help resolve issues using agreed troubleshooting methodologies.
– Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
– To be proficient in ITSM processes and consult end-users on workflow.
– Perform troubleshooting through diagnostic techniques and pertinent questions.
– Determine the best solution based on the issue and details provided by customers.
– Walk the customer through the problem-solving process.
– Document fix processes and help streamline procedures for future technical support actions.
– Record incident and request updates and resolution in the ticket logs
– Pass on any feedback or suggestions by the clients to the management team.
– Identify and suggest possible improvements on processes and procedures.
– Participate in the bump-in, bump-out process. Deploy and configure all agreed with IT equipment (PC, peripherals, printers, etc.) in relative spaces.
– Troubleshooting PC`s/Laptop`s, Printers and other computer peripherals.
– Configuring laptops, Printers, Scanner, e-mail account and Telephone extension for new joinerโs staff.
– Cooperate with an assigned team on overall Event IT tasks for delivery of Service Desk.
– Contribute to other Onsite IT Support activities.
– Document solutions and troubleshooting steps
– Report to the IT Managers.
Skills Required:
– Experience as an IT technician or other IT support role.
– Excellent understanding of computer systems, printers, mobile devices and other tech products.
– Excellent experience in using most of Microsoft products features including word, excel, and PowerPoint.
– Excellent experience in windows 10 including installation, configuration and troubleshooting.
– Ability to diagnose and resolve IT-related issues.
– Good knowledge of ITSM processes and best practices and ticketing tool.
– Customer-oriented and cool-tempered.
– Excellent communication skills.
– Arabic and English, both written and verbal
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