gt.technology
We are hiring for the FIFA world cup and currently, there are requirements for IT Onsite Technicians (50 no’s ).
You may refer your friend if any
Salary: 4k QAR
Other Benefits : VISA + Medical +Travel ticket + Accommodation+ Food+ transportation shall be provided.
IT On-site Technician
Responsibilities
• Serve as the point of contact for venue-based users seeking technical assistance via phone, email, or in-person.
• Investigate and help resolve issues on customers’ IT domains using agreed troubleshooting methodologies.
• Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment.
• To be proficient in ITSM processes and consult end-users on workflow. Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and customer details.
• Walk the customer through the problem-solving process.
• Document fix processes and help streamline procedures for future technical support
actions.
• Provide accurate information on IT services to the client groups.
Record incidents and request updates and resolutions in the ticket logs
• Pass on any client feedback or suggestions to the management team.
Identify and suggest possible improvements to processes and procedures.
• Participate in the bump-in, bump-out process. Deploy and configure all agreed-on IT
equipment (PC, peripherals, printers, etc.) in relative spaces.
• Assist IT, and Service Manager, with open tasks.
• Cooperate with the assigned team on overall Event IT tasks for delivery of FWC.
Contribute to other Onsite IT Support activities.
• Report to the FIFA World Cup Qatar 2022 LLC Venue IT Managers
Skills Needed:
• Experience as an IT technician or other IT support role.
• Excellent understanding of computer systems, printers, mobile devices, and other tech
products.
• Ability to diagnose and resolve IT-related issues.
• Good knowledge of ITSM processes and best practices. Customer-oriented and cool-
tempered.
• Excellent communication skills.
• Proficiency in English, both written and verbal
• Arabic is an asset
#hiring #team #technology #technology #experience #management #experience #tech #event #travel #careers #communication #communication #help #email #medical #hardware #qatar
