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Hiring
Position Title: Customer Service Agent
Major Responsibilities
• • The incumbent will be responsible to provide high quality customer services and ensure a smooth patient flow in the health centre
• • Treat patients courteously and with respect; and provide patients with accurate information.
• • Maintain smooth, organized, and orderly flow of patients moving in and out of premises.
• • Guide patients and visitors to appropriate areas in the health centre
• • Receive and register patient queries, concerns, and complains, and assist in resolving concerns in an appropriate manner in accordance with company policies & procedures
• • Follow up with the respective departments regarding the patient complains registered in the Datix system and ensure complains are resolved and closed as per company policies and procedures.
• • Document accurately patient interactions and deliver to the relevant personnel, in a timely manner.
• • Educate patients about healthcare programs, procedures, and healthcare services.
• • Collect and document patient demographic information into the Cerner/Datix systems as per requirement
• • Support the daily activities of the registration area and develop statistical quality assurance report including, the waiting time of a patient, registration speed, etc.
• • Assist the registration clerks as necessary to ensure effective and efficient customer services are provided.
• • Receive and register patient queries, concerns and complains, and assist in resolving concerns in an appropriate manner in accordance with company policies & procedures.
• Escalates the complaints to the customer service Lead if required.
• • Supports the call centre team by providing necessary information as much as possible when required.
• • Adhere to the requirements of the health and safety guidelines.
• • Understanding and adhere to emergency preparedness plans / policies.
Qualification • High school or Higher
Experience & Knowledge Requirement • Minimum of 2 years in an office assistant/customer service or a similar role.
Skills Requirements High level of proficiency in the English and Arabic Language
• • Strong Interpersonal skills
• • Personal drive, commitment and being a self-starter.
• • Prioritizing workload and meeting tight deadlines with high quality output.
• • Good Computer skills, i.e. Word, Excel, outlook.
• • Organized and Multi-tasking skills
• • Ability to work effectively with a variety of groups
• • Customer Oriented
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