Client Solutions Executive – Qatar (Doha)
Job Description – Client Solution Executive (CSE) – Qatar
The Elevator Pitch: Why will you enjoy this new opportunity?
The world is changing fast and so is VMware. While we accelerate our transformation to cloud and SaaS and continue to grow we help our customers to enable digital innovation with multi cloud services for all apps. At the heart of everything we do at VMware lies the responsibility to guide our customers to success. That is exactly what VMware’s Customer Experience and Success (CXS) team is about, making sure that our customers maximize the value they get from VMware solutions. Happy customers is what we want, we are customer obsessed, we are VMware CXS.
The Client Solution Executive (CSE) plays a key role in CXS: leading the development and sales of end-to-end CXS services plans that drive success for our customers. You will work closely with our solution architects and account sales teams on our most strategic accounts and are the linking pin to the CXS delivery organization for the execution of your plan.
The Qatar CXS and Professional Services team where you will become part of has proven to be one of the most successful teams in the wider region. We are looking for people that want to grow with us but also want to drive their own destiny and apply their own style.
Success in the Role: Client Solutions Executive – Qatar (Doha) What are the performance outcomes over the first 6-12 months you will work toward completing?
As a Client Solution Executive (CSE) your primary focus is aimed at developing and closing larger consulting and customer success services business while maintaining customer relations with our most strategic accounts. Collaborating with the entire stakeholder ecosystem to identify, develop, accelerate, up-sell and close business.
The CSE role requires you to be at the forefront of customer engagement, to understand their business challenges and how our technology and services can help them realize value and achieve success.
In first 30 to 60 days we expect the CSE to be able to establish good relationship with internal core teams and the wider CXS team
Understand and learn VMware’s proposition, solutions and the CXS services portfolio
Understand and learn how we can develop, define and scope our services plans and proposals including our systems and processes to support these
Reaching out to customers to understand active opportunities and engagements where VMware CXS is or will be involved
Learn from you peers and develop for your own territory a focus plan to achieve service bookings and service execution targets
Qualify and update current pipeline for your territory, manage your forecast, also start working to create new opportunities
The CSE is completing all tasks with little guidance – no limitation on what they can drive. Focusing on transformational services opportunities while navigating internal processes can be quite challenging. This is a key area to get up to speed. We need strong analytical skills and creativity but also good administrative skills and accuracy. Ability to manage and orchestrate internal stakeholders within a matrix org. Having wide view for larger transformational projects.
The Work: Client Solutions Executive – Qatar (Doha) What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Client Solutions Executive – Qatar (Doha)
Getting in front of account managers and sales leaders, making your presence known internally at VMware and showing the value we bring with us.
Arranging and managing customer meetings and utilizing agreed sales methodologies
Be capable of developing and writing effective services sales proposals. Our proposals include the business requirements, technical requirements, desired outcomes and an appropriate solution design which translates in a Statement of Work (SoW) and other CXS services. You will be responsible for closing CXS deals that could span from 1-week consulting engagements to complex, multi-services $1M+ engagements. As CSE you will work closely with solution consultants when scoping and creating business proposals.
Applying our outcome-focused methodology for defining, implementing and adopting long-term solutions will help you achieve real business value for our customers. The CXS broad expertise and deep knowledge of VMware technology can help reduce risk and complexity. Our holistic approach addressing infrastructure, applications, and operating model helps minimize disruption and ensure predictable outcomes.
Strong communication skills/negotiation and Analytical skills
Proactively influencing and making and driving decisions while being resilient. Delivering within a time effective timeframe.
Must really want to work in services & consulting. Very different to a general sales position.
What is the leadership like for this role?
What is the structure and culture of the team like?
Our Team influence the success of each VMware implementation. We are dedicated to the satisfaction and success of our customers and their strategy. We ensure that our customers are successfully implementing their business plans from adoption all the way to a fully functioning software-defined datacentre.
We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a fun, dynamic team working in partnership with each other.
The hiring manager for this role is the Sr. Director Professional Services Sales. His expertise has been built from the frontlines with roles in driving and leading high performing teams in the industry, leading diverse teams in different organizations, selling software and professional services.
Our management philosophy is about encouraging everyone on the team to be independent thinkers who feel comfortable sharing a different point of view and have fun working together. Your leader looks for people who can think out-of-the-box and then execute on a good idea. Innovation = Creativity and Execution.
You will manage a team of highly motivated sales professionals in Italy and Iberia, you will work with two managing directors as dotted line for Italy and Iberia and about four sales leaders for enterprise and commercial markets, you will also align with GAM sales organization across the region.
Where is this role located? Client Solutions Executive – Qatar (Doha)
You will become part of the Qatar CXS/PS sales team with great office facilities in Doha Area. You will have the flexibility to work from the location you feel most productive and comfortable. This role will require travel for customers and internal business meetings though which will be expected of you.
What are the benefits and perks of working at VMware?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Client Solutions Executive – Qatar (Doha),
Employee Stock Purchase Plan
Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
Generous Time Off Programs
40 hours of paid time to volunteer in your community
Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
Wellness reimbursement and online fitness and wellbeing classes
Category : Sales Client Solutions Executive – Qatar (Doha)
Subcategory: Services Sales
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-05-23
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: Client Solutions Executive – Qatar (Doha) VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
